Privacy Policy

This Privacy Policy describes how BetSafa.com ("we", "us", "our") collects, uses, stores, and protects your personal information when you access or use our website BetSafa.com and associated services (collectively, the "Services").

We are committed to protecting your privacy and complying with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the regulatory requirements of iGaming Ontario and the Alcohol and Gaming Commission of Ontario (AGCO).


What Information We Collect

We collect the following categories of information:

a) Personal Information

  • Full name
  • Date of birth
  • Residential address
  • Email address and phone number
  • Government-issued identification
  • Geolocation data (to confirm presence in Ontario)

b) Financial Information

  • Payment card details
  • Deposit and withdrawal history
  • Transaction records

c) Usage Information

  • Login history
  • IP address and browser/device details
  • Site activity and preferences

d) Responsible Gambling Data

  • Time and spending limits
  • Self-exclusion records
  • Interactions with support services

How We Use Your Information

We use your information to:

  • Verify your identity and legal eligibility to use our Services
  • Provide and personalise your gaming experience
  • Process payments and withdrawals
  • Ensure regulatory compliance (AGCO, iGO)
  • Detect and prevent fraud or misuse
  • Support responsible gambling efforts
  • Communicate with you about your account and services
  • Improve our website and user experience

We do not sell or rent your personal data to third parties.


Data Storage and Security

We store your data on secure servers located in Canada and/or trusted international providers who meet Canadian data protection standards. We apply strict access controls, encryption, and monitoring to protect your information.

Sharing Your Information

We may share your personal information with:

  • iGaming Ontario and AGCO to comply with regulatory obligations
  • Payment providers and banks to process transactions
  • Identity and fraud prevention services
  • Legal authorities, if required by law or court order
  • Third-party service providers, only for essential platform functionality (under data processing agreements)

All third parties must comply with strict privacy and security obligations.


International Data Transfers

If data is transferred outside of Canada (e.g. to a third-party service provider), we ensure that adequate safeguards are in place to protect your personal information, in accordance with PIPEDA.


Your Rights

You have the right to:

  • Access and update your personal information
  • Request correction of inaccurate data
  • Withdraw consent for certain uses
  • Request deletion of your account (subject to regulatory retention periods)
  • File a complaint with the Office of the Privacy Commissioner of Canada (OPC)

To exercise your rights, contact us at [email protected].


Responsible Gambling and Data

We track your gameplay and limits to support safe gambling practices. This includes identifying risky behaviour and offering intervention tools such as limits and self-exclusion. All such data is treated with high confidentiality.


Data Retention

We retain your personal information as long as required by Ontario’s gaming regulations, even after account closure, to:

  • Comply with legal and licensing obligations
  • Resolve disputes
  • Prevent fraud or abuse

Data that is no longer needed is securely deleted or anonymised.


Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance
  • Recognise returning users
  • Save your preferences
  • Analyse usage patterns for site optimisation

You can manage cookie settings in your browser. For essential functionality, some cookies cannot be disabled.


Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Any changes will be posted on this page, and the “Effective Date” will be updated. Continued use of the Services after changes means you accept the updated policy.